FAQ
Premium Version Test Data
You can download a sample file to check whether the paid materials work properly in your environment.
FAQ About Using Our Materials
I don’t want to read the full Terms of Use.
In short: as long as you don’t redistribute or sell the files “as-is,” you can use them freely for most purposes.
Do I need to provide credit?
No credit is required. If you choose to include one, please use “UkiyoeStock.”
Can I use the materials for commercial projects?
Yes, absolutely. You’re free to use them for commercial purposes.
Can I edit or modify the materials?
Yes. You may edit, modify, or combine them as you like.
Can I use the materials on YouTube, social media, or printed products?
Yes, you can use them on any platform or medium.
Can I use the materials for overseas or international projects?
Yes, you’re welcome to use them for any international or global project.
Are the materials safe to use commercially worldwide?
Yes. All materials are based on public-domain works and can be used commercially worldwide.
Can I redistribute the materials?
Sorry, redistribution of the materials without significant editing or modification (including minimal edits) is not allowed.
Can I sell the materials as-is?
Sorry, selling the materials without significant editing or modification (including minimal edits) is not allowed.
Can I use the materials for AI training?
No. Using the materials for training AI models (machine learning, deep learning, etc.) is prohibited.
Can I turn the materials into NFTs?
No. Creating or selling NFTs using the materials is not permitted.
I need the source information for a material to deliver to my client.
Please contact us through the inquiry form and include the image number of the material you need. For requests involving five or more items, please allow a few days for us to respond.
Do I need to create an account to purchase?
No. You can purchase and download without creating an account.
Do I need to pay VAT / GST / sales tax?
Taxes may be applied depending on your country and payment provider.
Are refunds available under EU consumer law?
Digital products are non-refundable in accordance with EU consumer regulations.
Are the files compatible with my software?
AI files are saved in CS6 format and compatible with most modern versions of Adobe Illustrator.
Questions About File Formats and Downloading Materials
What file formats are available?
The free version is a medium-size transparent PNG. The Premium Version includes an extra-large transparent PNG and a vector file (EPS or AI).
Can you tell me the vector file versions and specifications?
For materials published on or after September 27, 2021:
Version: AI CS6
Color mode: RGB
For materials published on or before September 26, 2021:
Version: Illustrator CS2 EPS (some CS EPS)
Color mode: RGB
Monochrome / Color materials:
Layers: 1 (no separate coloring objects; outlines and filled areas are not separated)
Colored version:
Layers: 2 (line art + coloring layer)
What is the resolution of the materials?
It varies by material. The free version is around 400px on the long side, and the Premium Version is around 3000–4000px on the long side.
I downloaded a free material, but a different image was saved.
We’re very sorry. You can also save the correct file by right-clicking the image on the material page and selecting “Save image as…”. If possible, please let us know through the contact form.
The download button doesn’t work. What should I do?
For free materials, you can also save the file by right-clicking the image on the material page and selecting “Save image as…”.
Can I download materials on a smartphone?
Yes, you can. However, the save location depends on your device and environment, so we cannot provide specific guidance.
Questions About Purchasing the Premium Version
What payment methods are available?
You can pay by credit card (VISA, JCB, MasterCard, American Express) or PayPal. Depending on your device settings, Apple Pay and Google Pay may also be available.
What happens after I purchase the Premium Version?
After your payment is completed, a download link for the Premium Version files will appear on the screen. Click the link and save the files to your preferred location.
You will also receive an automatic email titled “Your UkiyoeStock order is complete,” which includes the same download link.
Please note: the download link is valid for 3 days and up to 3 downloads. Be sure to save the files within the time limit.
I didn’t receive the download link.
Please contact us at info[at]ukiyoestock.com.
Where can I re-download the Premium Version files?
You can re-download the Premium Version files using the link in the “Your UkiyoeStock order is complete” email.
Please note: the link is valid for 3 days and up to 3 downloads.
I deleted the confirmation email. Can I download the Premium Version files again?
Please contact us through the inquiry form. Use the same email address you used for your purchase, and include your name and order number (if available). After verification, we will send you a new download link.
Is there an expiration date for using the Premium Version materials?
No. The Premium Version is a one-time purchase with no usage expiration. You may use the materials for different projects without buying again.
However, the download link is valid for only 3 days and up to 3 downloads.
Can you issue an invoice?
Yes. We can issue a simple invoice upon request. Please include your preferred billing name, order number, and the name you entered at checkout.
I need the vector file in AI format instead of EPS.
If the Premium Version material you purchased was published before September 26, 2021, please contact us after your purchase. We will send you an AI (CS6) file by email. This is handled individually and may take a few days.
The downloaded Premium Version file was corrupted.
We’re very sorry. We will send you a new file by email. Please reply to your order confirmation email or contact us through the inquiry form.
The downloaded file was a different Premium Version material.
We’re very sorry. We will send the correct file by email. Please reply to the order confirmation email or contact us through the inquiry form.
Can I get a refund?
We’re sorry, but refunds are not available due to the nature of digital products. Please check the material carefully before purchasing.
Can I purchase exclusive rights to a Premium Version material?
No. Since the materials are based on public-domain works, exclusive sales are not available.
Questions About Additional Options and Requests
Can you create original illustrations for me?
We’re sorry, but we do not accept requests for creating original illustrations. However, you are welcome to share our materials with other illustrators as reference for style or design.
Questions About Contact and Support
Where can I find the contact form?
You can reach us through the contact form.
How long does it take to receive a reply?
We usually reply within 24 hours, but it may take a few days on holidays or due to other circumstances.
Questions About Other Topics
What is UkiyoeStock?
UkiyoeStock is a website that digitizes public-domain ukiyo-e and old books as illustration materials, and distributes or sells them. All materials can be used freely for commercial and copyright-free purposes.
Do you offer original materials or AI-generated images?
No. All materials on our site are created from actual ukiyo-e and yamato-e artworks drawn before the Meiji era (most before the Edo period). However, to improve usability as design materials, composition, layout, or colors may be adjusted.
